MARTECH CLIENT: FLOWE
How Flowe uses a unified platform to reach a younger generation of banking customers
Italian digital bank, Flowe, wanted to provide a seamless, consistent and positive customer experience for its users.
Flowe, a newly launched Italian digital bank, needed to manage customer interactions efficiently and build strong relationships with its customer base at scale. It needed a technology partner that aligned with its vision and empowered representatives to manage customer interactions across the diverse channels preferred by its user base.
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Digital Banking & FinTech
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After launching in June 2020, Flowe welcomed more than 686,000 new customers in the first six months. With Sprinklr, Flowe representatives are able to easily manage customer interactions at scale and route issues quickly and seamlessly. Implementing Sprinklr’s Unified-CXM platform gives Flowe teams the visibility and transparency they need.
Cristina Toniazzo, Happiness and Service Perspective Leader @Flowe
“Sprinklr has given us the ability to dedicate more attention to each customer and resolve cases faster and more efficiently.”
Flowe streamlined its operations by implementing Sprinklr, consolidating publishing, engagement, customer service, and insights onto a single platform to foster seamless communication and enhance the overall customer experience.
67% growth in first year of operations
In the first year of operation. Unify the majority of front-office digital channels
18 competitors tracked & benchmarked
Encourage and facilitate collaboration between customer service, marketing, social media, and data analysis teams
100% of agents onboarded
Unify the majority of front-office digital channels
Increase customer base
Flowe welcomed more than 686,000 new customers in the first six months
All of Flowe's social media and client-facing teams operate from a single, unified platform and easily collaborate with the bank's customer service, marketing and data analysis teams. Flowe welcomed more than 686,000 new customers in the first six months.
Manage Customer Interactions At Scale
Encourage and facilitate collaboration between customer service, marketing, social media, and data analysis teams
Sprinklr’s Unified-CXM, Customer Management System
Utilize a single platform for all customer service needs, including live chat
Audience Driven AI
Tap into AI-powered social listening to evaluate how the new brand is perceived in the market and learn how its target audience approaches banking and sustainability
Bringing person-first intelligence to retail media
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